Privacy Policy

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  Effective Date: July 2025
 

1. Introduction

Northeast Cadseal  ("we", "us", "our") is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal data we collect, how we use it, how we store it, and your rights as a data subject.

2. Personal Data We Collect

We may collect and process the following personal data:

• Client information: Name, address, email, phone number, payment details
• Deceased individual’s information: Full name, date of death, date of birth, location, cause of death (if required for documentation)
• Next of kin or legal representative details
• Funeral director and third-party contact details

3. How We Collect Your Data

We collect data:

• Directly from you via email, WhatsApp, telephone, or face-to-face communication
• From third parties such as funeral directors or legal representatives
• Through documentation you or your representatives provide

4. Why We Collect Your Data

We collect and process personal data for the following purposes:

• To provide sealing services for deceased individuals
• To  comply with legal and public health obligations
• To  issue invoices and receive payment
• To  liaise with funeral homes, authorities, or transport companies
• To  maintain accurate business records

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity – to perform the services you request
• Legal obligation – to comply with regulatory requirements
• Legitimate interests – to ensure safe, respectful handling of the deceased and efficient service delivery

6. How We Store and Protect Your Data

Your data is stored securely in our business systems and protected by appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.

Data is only retained for as long as necessary to fulfil our legal and operational obligations, typically up to 7 years for business records.

7. Sharing Your Data

We will never sell your data. We may share personal data only when necessary, and only with:

• Funeral directors or staff involved in the repatriation process
• Public health or regulatory authorities, if legally required
• Trusted transport or sealing partners, where applicable

All third parties are required to adhere to strict confidentiality and data protection obligations.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data in certain circumstances
• Object to or restrict processing under specific conditions
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, contact us using the details below.

9. Contact Us

If you have any questions or concerns about your personal data or this policy, please contact:

Northeast Cadseal
Email: Paul@necadseal.co.uk
Phone: 07792993621

 

You also have the right to complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk